Shipping & Delivery Policy

All orders are processed within 1–3 business days (Monday–Saturday, excluding public holidays). Orders placed after 3:00 PM IST, on Sundays, or on national holidays begin processing the next business day. You will receive an order confirmation email or SMS once the order is received and again once it is dispatched.

Standard delivery across India takes approximately 3–10 business days from the date of dispatch. Metro and Tier-1 cities typically receive orders within 3–5 business days; Tier-2, Tier-3, and remote locations may require up to 10 business days. Delivery timelines are estimates and may vary based on courier availability, local holidays, and weather disruptions.

We deliver to all serviceable pincodes across India. If your pincode is temporarily unserviceable by our courier partners, we will notify you within 24 hours and issue a full refund to the original payment method. We do not ship internationally at this time.

Deliveries to remote, hilly, or restricted areas may take additional time. Occasional delays caused by courier network congestion, local strikes, natural events, or regulatory checks are outside our direct control. We will proactively share tracking updates and work with our logistics partners to resolve any delay as quickly as possible.

Shipping charges are calculated based on your selected payment method and cart value:

• Prepaid (Online) Orders: FREE shipping on all order values — no minimum order value required.
• Cash on Delivery (COD) — orders below ₹999: ₹59 shipping + ₹30 COD handling charge.
• Cash on Delivery (COD) — orders ₹999 and above: FREE shipping + only ₹30 COD handling charge.

Final shipping charges (if any) are always displayed at checkout before payment.

If your order contains products sourced or fulfilled from different locations, we may ship them in separate parcels. Each shipment will have its own tracking details, and you will not be charged extra for split shipments beyond the original shipping amount shown at checkout.

Please ensure your shipping address, landmark, and contact number are accurate. Orders returned to us due to an incorrect or incomplete address, unavailability at the time of delivery, or refusal of the package will be marked as failed delivery. In such cases, we will contact you once; if re-delivery is not confirmed within 7 business days, a refund (minus applicable shipping and handling charges) will be issued to the original payment method.

Tracking becomes available only after your order has been dispatched from our warehouse, and it may take up to 24 hours for the tracking status to appear on the courier network after the tracking number is generated.

Once your order is dispatched, you will receive an email or SMS with the courier name and tracking number. You can also use our Track Order page with your Order ID and registered email or phone number to view live status updates.

Orders can be cancelled before dispatch by contacting our support team with your Order ID. Once an order has been shipped, cancellation may not be possible. In such cases, please refer to our Refund & Cancellation Policy for the available options after delivery.

All online payments on THE NEXLIFY STORE are processed securely through Razorpay, our PCI-DSS-compliant payment gateway. We accept UPI, Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking, Wallets, and Razorpay Secure Payments.

Razorpay encrypts your payment details during transmission. THE NEXLIFY STORE does not store your full card number, CVV, or UPI PIN.

Payment failure: If your payment fails at checkout, no charge is made against your order. You may retry using the same or another payment method. If your bank or payment provider has placed a temporary hold on the amount, the refund is processed by them and is usually completed within 5–7 business days, depending on your bank or payment provider.

Pending payment: Orders with an unfinished payment are not confirmed. If you believe the payment was debited but the order was not confirmed, please contact us within 24 hours with the transaction reference number (UTR/RRN) for verification.

Duplicate payment: If the same order is accidentally paid twice, the duplicate amount will be identified during our reconciliation and refunded to the original payment method within 7–10 business days, subject to your bank or payment provider's settlement timelines.